Shipping & Returns Policy

30-Day Money-Back Guarantee

Shop with confidence this holiday season! To make gifting even easier, we’re offering a 30-day money-back guarantee for all holiday purchases. Buy now, gift later, and rest assured – if it’s not a perfect fit, returns are simple and hassle-free through the end of the holiday period.

Estimated Shipping Times:

  • Standard Shipping: 5 to 10 business days

Please note that while we offer free standard shipping with an estimated delivery time of 5-10 business days, delivery within this timeframe is not guaranteed.

PO Boxes may also require additional shipping costs.

Please allow up to 10 business days for your order to arrive.

 

We offer regular international shipping to most countries

Estimated Shipping Time:

  • Standard Shipping: 5 -10 business days
  • Please allow 1-2 business days for us to process your order 


Do I have to pay duties and taxes?
To create a better delivery experience for you, we ship all international orders Delivered Duty Paid (DDP). By shipping DDP, duties and taxes are collected directly at checkout so that your package is not stopped and held by customs.

Please note that duties and taxes assessed by customs vary by country and product.
 


How can I track my package?
Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly on your Freebird tracking page.
 


When will I receive my order?
We want you to receive your order as fast as possible!

International orders are typically delivered within 5 to 10 business days once the order has been fulfilled. Once your order has been fulfilled, the estimated delivery date will be shown on your tracking page.
 


My package seems to have stopped moving.
If your package stops moving at any point, do not fret! It is still on its way to you and is likely just clearing customs. Occasionally, there may be delays due to customs or weather events. If this happens, your tracking page will be updated with the latest shipping status.

Returns 

We take pride in our Marverix products and want you to be happy using them. All of our products carry a 30-day return policy. If you are not satisfied with a product you purchased from Marverix, you can return it for a refund within 30 days of your receipt of the product. If eligible, a pre-paid shipping label will be provided for you. A fee of $7.95 will be deducted from the total refund amount to cover return shipping costs.

If you wish to return part of your order, we will refund the purchase price of each item from your original order.

  

Returns Eligibility

If at any point in the first 30 days you decide that you're not 100% satisfied with your new products, return them for a refund—no questions asked. Simply contact us and someone from our team will be happy to help you process that request. 

Our return policy is applicable only to orders placed on https://www.marverix.com

 

How to Process a Return

    1. Email us at marverixshop@gmail.com with your name, order number, and your request for a return or exchange, so we can confirm your eligibility for a return and connect you with a support specialist.
    2. Once your return request is approved, our support specialist will provide you with a pre-paid shipping label.
    3. Place the items you would like to return in the original packaging, with all components just as you received them.
    4. Email our team once your return has been dropped off at the post office.
    Your funds (mins the $7.95 Return Shipping Fee) will be deposited back to your original payment method within 5-10 business days.